How we can help
A practical plan.
A shared understanding.
Account review
Separate insurance balances, patient balances, recent activity and older unresolved accounts.
Claim investigation
Review the available claim history, payer responses and supporting records.
Focused follow-up
Agree on priorities and scope, then track actions and outcomes without treating every open dollar as recoverable.
Start by agreeing on the scope.
We’ll discuss your existing systems, the work your team handles, and the support you want from Highview. Services, access, reporting and commercial terms are agreed before work begins.
Common questions
Good to know
before the call.
Is every outstanding balance recoverable?
No. Some claims are still processing, some balances are the patient’s responsibility, and some may no longer be collectible. A review keeps those apart.
Can you look at our open claims before we commit to anything?
That’s what the free audit is for. It starts with a call; if an audit makes sense, we agree the scope and a secure process before we look at any data.
How quickly do you work older claims?
We aim to resolve recoverable 90+ day claims within 60 days. Some claims will turn out not to be recoverable, and a review keeps those apart.
Do you need patient records to start?
Not for the first call. Records are shared only after a business associate agreement (BAA) is signed and a secure process is agreed. Please don’t send patient information through the website.