How we can help
A practical plan.
A shared understanding.
Coverage questions
Identify accounts where coverage details need clarification.
Information review
Review the information available through the authorized systems and agreed workflow.
Next-step coordination
Bring findings back into the billing process. Finding coverage does not guarantee claim payment.
Start by agreeing on the scope.
We’ll discuss your existing systems, the work your team handles, and the support you want from Highview. Services, access, reporting and commercial terms are agreed before work begins.
Common questions
Good to know
before the call.
How is this different from A/R recovery?
Coverage discovery looks for insurance details on accounts where coverage is missing or unclear. A/R recovery works claims that were already billed and are still unresolved.
Does finding coverage mean the claim will be paid?
No. The claim still has to meet that payer’s requirements, including its filing deadlines.
Do you need patient records to start?
Not for the first call. Records are shared only after a business associate agreement (BAA) is signed and a secure process is agreed. Please don’t send patient information through the website.