It starts with a free 30-minute call about your billing, systems and priorities. If an audit makes sense, the scope and a secure process are agreed before any data is reviewed.
Two steps, clearly separated.
The call always comes first. The audit follows only if it makes sense for you.
Step 1 · Anyone can book
Free audit call
What it is
A 30-minute conversation about your practice’s billing, systems and priorities.
What it needs
A booking. Please don’t send records or patient information.
What you get
A conversation about whether an audit makes sense for your practice, and what it would cover.
Step 2 · After the call
Free billing audit
What it is
A review of your practice’s billing data and process.
What it needs
A signed business associate agreement (BAA), an agreed scope, and an agreed secure process for sharing data.
What you get
The findings, in a written report.
What an audit can cover.
The scope is agreed with each practice and depends on the records available.
Open balances
What’s still open, separated into recent claims, older insurer balances and patient responsibility.
Claim status and denials
Where unresolved claims stand, and the denial patterns behind rejected or denied claims.
Filing deadlines
Claims approaching a payer’s filing deadlines.
Unbilled visits
Visits that were provided but never billed.
Coding accuracy, in both directions
Whether the documentation supports the codes billed, checking for under-coding and over-coding alike.
Payer participation
Enrollment and network status with your payers, and any statuses that need verification.
What an audit doesn’t promise.
The limits of any review, stated up front.
Not every balance is recoverable
Some claims are still processing, some balances are the patient’s responsibility, and some may no longer be collectible.
Estimates, not guarantees
Findings are estimates based on the data reviewed. They are not guarantees of what will be collected.
Coding review works both ways
A coding review can find over-billing as well as under-billing. Where over-billing is found, the practice may have a repayment obligation to the payer.
See a sample report.
See the format before you book. The sample is written for a fictional practice with illustrative figures, and follows the same sections as a real report: claims by status, open balances, filing deadlines, denials, unbilled visits, coding in both directions, and payer participation.
Can’t use the calendar? Email your preferred call times to sales@highview-billing.com. We reply within one business day.
A few good questions.
Is every outstanding balance recoverable?+
No. Some claims are still processing, some balances are patient responsibility, and others may not be collectible. A review should distinguish those situations.
Can a new practice request a consultation?+
Yes. If you don’t have billing history yet, we can discuss setup, credentialing and workflow needs instead of a historical audit.
How should we share records?+
Start with the free audit call. Please do not send patient records through ordinary website contact links. The team will agree on the appropriate secure process first.
How is our data protected? Do you sign a BAA?+
Patient information is shared only after a BAA is signed and a secure process is agreed. Please don’t send any for the call.
Is there a long-term contract?+
We’ll walk through terms on the call.
Let’s talk about your practice.
A conversation is the first step toward the right support.
